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Service and Support

  • Your new Elna Sewing Machine or Overlocker comes with a 5 year mechanical and 2 year electrical limited warranty*.
  • Your new Elna Press comes with a 1 year limited warranty*.

All our warranty repairs are carried out by Elna’s own highly trained Technicians.

*THE FINE PRINT

So, limited warranty means:

The guarantee does not cover:

  • Misuse, damage or interference with by an unauthorised third party.
  • Service cost arising from incorrect usage of the controls of the product in accordance with the instructions.
  • Household electrical faults and power surges.
  • Corrosion, normal wear and tear.
  • Ironing press cover and padding foam.
  • Accessories including overlocker loopers.

It is acknowledged that Elna products are manufactured for domestic use and that in the event of the Elna product being used for commercial applications then the guarantee is limited to 3 months.

For a full outline of information regarding the warranty, please consult your warranty card that came with your purchase.

 

 

Easy. Call 1300 MYELNA. And our authorised representative will handle everything from start to finish.

For details on our returns policy please click here.